FAQ

Are the monsters allowed to touch you?


The actors will not touch you, please do not touch them.  They will however get very, very close!!


Does The Psycho Asylum Haunted House accept Credit Cards?


Yes! We accept all credit cards; no checks please

I just bought my ticket online, do I still have to wait in the ticket line when I get to the haunted house?


No, you will be able to skip the often lengthy ticket line and pick your tickets up directly at the will call window. Unless you purchased a skip the line pass then you will skip all lines


Are there any age restrictions?


The Psycho Asylum Haunted House is recommended for adults and teenagers. Children under 12 MUST be accompanied by an adult. Carrying young children through is NOT allowed. There are no REFUNDS if anyone decides not to finish the haunt. There are many emergency exits located throughout the haunt in case anyone is too scared to finish!



Where are you located?


The Psycho Asylum Haunted House is located at 1201 East Houston St., San Antonio, Texas 78205; right on the corner of Houston and Chestnut.


Is there a lot of smoke in the haunted house?


We do use fog machines. If at any time the smoke is too intense there are emergency exits located throughout the haunts.


Are there strobe lights?


Yes, we do use strobe lights occasionally throughout the haunts.


Is it Dark?


There are many areas throughout the haunts that are very dark.


Are you open if it Rains?


Yes. All the haunts will be open rain or shine; we will have an indoor waiting area if it is raining


Once we've used our ticket can we go through again with the same ticket?


No. A New ticket is required for each visit.


Do you have hotels in your area?


Yes. We are located in downtown San Antonio where there are plenty of hotels!

Do you have security?


Yes. The Psycho Asylum Haunted House always has professional security personnel on premise. Security will monitor for safety of all patrons. Food, drinks, or weapons of any type are not allowed in the haunt.


Can we be thrown out of the haunt for any reason?


Yes. We do not allow touching our actors, props, foul language,pushing, vulgar behavior or alcohol etc. in the haunt. We have a list of rules and if they are broken you will be removed and or prosecuted. If asked to leave there will be no refunds. We have the right to refuse admittance to anyone not following the rules.


Do you serve alcoholic beverages?


No! But there are several bars within walking distance!


Is Smoking allowed?


Smoking is not allowed indoors


Can we Take photos?


NO! Photography of any sort is strictly prohibited in our haunts!


What can't we bring inside the haunts?


Food, drinks, lighters, book bags, weapons, cameras, laser pointers, and flashlights! Cell phones and lighters may NOT be used to light your way through and will subject you to removal.


Are the haunts the same as last year?


Absolutely NOT!! The entire Haunted House is almost twice the size as last year, and completely new. 6 months were spent upgrading our haunts, this year will be the best “Fright Night” you have ever seen!!! Keep in mind just the Slaughter House alone is larger than most multi house events. Instead of splitting one of our giant haunts up into several small ones that takes you a few minutes to walk through, we Have 2 HUGE haunts side by Side: Psycho Asylum and The Slaughter House, All haunts together are larger than all other haunted houses in South Texas combined, giving you the best value for your money and the biggest, scariest Haunted Attraction in the state!!


How Long Does it Take To Go Through?


Everything depends on how fast you travel through the maze. The Psycho Asylum Haunted House has many confusing areas, for example some people can get trapped in our maze for 40 minutes!!! This attraction has many secret passageways, hidden doors and different paths to choose, so no one trip through is the same. The Psycho Asylum Haunted House being roughly 20,000 sq ft can take an average of 30-40 minutes plus to make your way out of the attraction!


I want to do a story on your attraction, how do I?


Contact: This email address is being protected from spambots. You need JavaScript enabled to view it.


Do You Offer Group Rates?


Yes, group ticket sales for 20 or more people must be made in advance. Check out our prices and online ticket section. Or email: This email address is being protected from spambots. You need JavaScript enabled to view it. Any other questions that are not answered can be emailed to: This email address is being protected from spambots. You need JavaScript enabled to view it. COME AND GET YOUR FRIGHT NIGHT STARTED!!!